Frequently asked questions

Can I return my order?

Yes, but only if the error is on our part, for example if you receive a damaged item, the wrong size, or the wrong product. In this case, you can return the item to us and we will issue a refund. Returns for any other reason are not accepted.

What are the delivery times?

Our estimated delivery times are as follows:

● 🇪🇺 European Union: 9 to 12 business days

● 🇬🇧 United Kingdom: 9 to 12 business days

● 🌍 Rest of the World: 14 to 16 business days

How can I track my order?

Once your order has shipped after 3 days, you will receive tracking information to follow the progress of your package until delivery.

What if I receive an incorrect or damaged item?

If you receive a damaged product, the wrong size, or an item different from the one you ordered, please contact us as soon as possible with your order information. We will review the situation and, if the error is ours, we will offer you a replacement or a refund.

Are the shoes checked before shipping?

Yes. Each pair is carefully checked before shipping to ensure that you receive a product that meets our quality standards.