Yes, but only if the error is on our part, for example if you receive a damaged item, the wrong size, or the wrong product. In this case, you can return the item to us and we will issue a refund. Returns for any other reason are not accepted.

Don't worry! MAISON 2 SNEAKERS has over 15,000 models from different brands in its collection, but due to storage limitations, not all models can be displayed on our website. If you are looking for a pair that is not available online, simply send us a photo of the model by email with the desired shoe size, if possible. Our team will check its availability in our stock. If we have it, we will add it to our store so you can order it; if it is not available, we will reply by email to inform you.

Our estimated delivery times are as follows:

● 🇪🇺 European Union: 9 to 12 business days

● 🇬🇧 United Kingdom: 9 to 12 business days

● 🌍 Rest of the World: 14 to 16 business days

Once your order has shipped after 3 days, you will receive tracking information to follow the progress of your package until delivery.

If you receive a damaged product, the wrong size, or an item different from the one you ordered, please contact us as soon as possible with your order information. We will review the situation and, if the error is ours, we will offer you a replacement or a refund.

Yes. Each pair is carefully checked before shipping to ensure that you receive a product that meets our quality standards.